SHIPPING & RETURNS
DISPATCH POSTAGE AND DELIVERY
The Product Parlour work along Royal Mail. We charge £2.99 delivery on all of our packages except for international deliveries and parcels that are over 2KG in weight, you will be notified of this at the checkout process.
The Product Parlour aim to despatch your goods the same day Via Royal Mail, if ordered before 14.00pm, However, in extra busy times ie, (Mondays, National Bank Holidays, Christmas and sale events etc) the despatch may take a little longer, up to 48hrs.
The mass majority of our orders are received within 5 working days after the order is dispatched. We cannot guarantee the speed of the postal service and therefore would ask you to please allow up to: 8 working days for Royal Mail Tracked Delivery. (Working Day Delivery includes Monday to Friday and Excludes Weekends)
THESE ARE SOME POST CODES THAT WE ARE UNABLE TO OFFER A 24HR DELIVERY SERVICE TO:
AB - Aberdeen
BT - Belfast
GY - Guernsey
FK - Falkirk
HS - Isle Of Lewis
IM - Isle Of Man
IV - Inverness
JE - Jersey
KY - Kirkcaldy
KW - Orkney Isles
PH - Inverness,
PA - Renfrewshire
TR21-25 - Isles of Scilly
ZE - Shetland
Courier services to these postcodes can take an additional 1-2 working days.
IF A PACKAGE IS DELAYED OR LOST IN TRANSIT
In very rare circumstances packages can be delayed or even lost in transit.
The Product Parlour Ltd will issue a full refund in the following circumstances:
UK Customers: 28 days after a package has not been delivered.
EU Customers: 30 days after a package has not been delivered.
Non EU Customers: 60 days after a package has not been delivered.