PRIVACY POLICY

The Product Parlour (trading name of The Product Parlour Ltd ) are committed to protecting and respecting our customer's privacy. Please take the time to review this policy along with our terms and conditions, together they explain what information we collect about you, how we use it, and your rights.

Our privacy policy relates only to information that we obtain from you.

INFORMATION

The type of information we will collect about you includes:

• Your name and address

• Your phone number and e-mail address

• The information included in any documents you complete or online services to which you subscribe 

• Transaction and billing information, if you make any purchases from us or using our Site (e.g. credit/debit card details and delivery information);

 

• Details about the services you specifically request; and 

• Information you complete in relation to our customer surveys.

• Information collected automatically, using cookies and other tracking technologies (e.g. which pages you viewed and whether you clicked on a link in one of our email updates). We may also collect information about the device you use to access our Site;

 

We will never collect sensitive information about you without your explicit consent.

Any information that we collect about you is stored electronically on our database. It may also be printed and stored in our filing system.

USE

The information you provide to us when using this Website will be processed for the following reasons:

• To administer your user account with us 

• To process any request for advice or information supplied by us 

• To customise this Website according to your interests 

• To comply with our statutory and regulatory obligations and 

• To process any application made by you for a position with us

MARKETING

We love to communicate with our customers and so, depending on your marketing preferences, we may use your personal data to send you marketing messages by email, phone or post. Some of these messages may be tailored to you, based on your previous browsing or purchase activity, and other information we hold about you
If you no longer want to receive marketing communications from us (or would like to opt back in!), you can change your preferences at any time by contacting us (details below), clicking on the ‘unsubscribe’ link in any email, or updating your settings in your account. If you unsubscribe from marketing, please note we may still contact you with service messages from time t Additionally, we may contact you from time to time by post, email and/or telephone to notify you of our offers and updates, information packs and services. If you do not wish to receive additional information from us, you can let us know by checking the appropriate box on the new account registration form or by e-mailing: info@the productparlour.co.uk. Your marketing and contact preferences can also be updated/amended at any time.

We will keep your personal information confidential except we are compelled to disclose it by law (for example where fraud or other crime is involved) or to comply with an instruction of a regulatory body of competent jurisdiction. From time to time we may be called upon to demonstrate our maintenance of certain professional standards as set by appropriate authorities and/or to satisfy our auditors and/or to comply with regulations in relation to money laundering or other statutory requirements. If you do not consent to our production of your details for this purpose only as an exception to our duty of confidentiality, you can let us know by checking the appropriate box on the new account registration form. You may also see ads for our Site on third party websites, including on social media. These ads may be tailored to you using cookies (which track your web activity, so enable us to serve ads to customers who have visited our Site). Where you see an ad on social media, this may because we have engaged the social network to show ads to our customers, or users who match the demographic profile of our customers. In some cases, this may involve sharing your email address with the social network. If you no longer want to see tailored ads you can change your cookie and privacy settings on your browser and these third party websites.

 

YOUR RIGHTS

You have the right to ask us not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking the relevant boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at: info@theproductparlour.co.uk

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

DISCLOSURE OF YOUR INFORMATION

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

•In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

We may disclose your personal information to third parties:

•In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

•If the business or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

•If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use.

 

DATA PROTECTION

To comply with the General Data Protection Regulation (GDPR) we adhere to strict security procedures. The personal information which we hold will be held securely to ensure no unauthorised disclosure or access. When you register for a user account with us you will be required to adhere to the security provisions set out in our terms and conditions.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

ACCESS TO INFORMATION

The GDPR law gives you the right to access information held about you. Your right of access can be exercised at any time, should you wish to view the information we hold about you and how this was obtained. You also have the right to object the use of your personal data or ask us to delete your data at any time. This is in compliance with your right to be forgotten, with the exception of certain reasons where we have to obtain data for legal and accountancy purposes.

SECURITY
This Site ensures that data is encrypted when leaving the Site. This process involves the converting of information or data into a code to prevent unauthorised access. This Site follows this process and employs secure methods to ensure the protection of all credit and debit card transactions. Encryption methods such as SSL are utilised to protect customer data when in transit to and from this Site over a secure communications channel.


Whilst we do everything within our power to ensure that personal data is protected at all times from our Site, we cannot guarantee the security and integrity of the information that has been transmitted to our Site

Our Site is not intended for, and should not be used by, children under the age of 18. We do not knowingly collect personal data from children under 18.

COOKIES

We may obtain information about your general internet usage by using a cookie file which is stored on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. The cookies we use are analytical and essential cookies. They allow us to recognise and count the number of visitors to our site  and to see how visitors move around the site when they are using it. This helps us to improve the way our website looks and works.

 

CHANGES

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

CONTACT

Questions regarding this privacy policy are welcomed and should be addressed to: 

info@theproductparlour.co.uk

Last Updated November 2020.